{"id":10,"date":"2024-10-03T18:18:55","date_gmt":"2024-10-03T16:18:55","guid":{"rendered":"http:\/\/melosa.fr\/?page_id=10"},"modified":"2024-11-06T20:09:58","modified_gmt":"2024-11-06T19:09:58","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/melosa.fr\/index.php\/remboursements_retours\/","title":{"rendered":"Remboursements &#038; retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb65f7e e-flex e-con-boxed e-con e-parent\" data-id=\"cb65f7e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-061577b elementor-widget elementor-widget-heading\" data-id=\"061577b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-459dac2 elementor-widget elementor-widget-text-editor\" data-id=\"459dac2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Cette politique de retour (Politique de retour) s&#8217;applique \u00e0 tous les achats effectu\u00e9s sur notre site Web. Cette politique de retour est incorpor\u00e9e par r\u00e9f\u00e9rence dans nos <a href=\"https:\/\/melosa.fr\/index.php\/conditions-generales-de-vente\/\">conditions g\u00e9n\u00e9rales<\/a>\u00a0(Conditions) et tous les termes en majuscules non d\u00e9finis dans cette politique de retour sont d\u00e9finis dans les Conditions.\u00a0Vous acceptez de vous conformer \u00e0 toutes les conditions lorsque vous acc\u00e9dez \u00e0 nos services ou les utilisez, y compris la pr\u00e9sente politique de retour.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e314d20 elementor-widget elementor-widget-heading\" data-id=\"e314d20\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Processus de retour<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0fb957 elementor-widget elementor-widget-text-editor\" data-id=\"e0fb957\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Nous savons que retourner un article peu \u00eatre un peu compliqu\u00e9, nous avons donc rendu le processus aussi simple que possible.<\/p>\n<p>Les clients peuvent retourner les commandes pour un <strong>avoir en ligne<\/strong> ou un <strong>remboursement<\/strong> (sur votre mode de paiement d&#8217;origine), dans les <strong>14 jours suivant la livraison<\/strong>. Les articles retourn\u00e9s doivent \u00eatre dans le m\u00eame \u00e9tat que celui dans lesquels vous les avez re\u00e7u et ne doivent pas \u00eatre endommag\u00e9s d&#8217;une quelconque mani\u00e8re.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f68956 elementor-widget elementor-widget-heading\" data-id=\"9f68956\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Retour<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7aa43413 e-flex e-con-boxed e-con e-parent\" data-id=\"7aa43413\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbe6e31 elementor-widget elementor-widget-text-editor\" data-id=\"fbe6e31\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Avoir en ligne<\/strong><\/p>\n<p>Si vous choisissez d&#8217;avoir un avoir suite \u00e0 votre retour, vous recevrez un code promotionnel (du montant de votre retour) par mail. Ce code promotionnel est valable 12 mois.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67836c9 elementor-widget elementor-widget-text-editor\" data-id=\"67836c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Remboursement<\/strong><\/p>\n<p>Si vous choisissez un remboursement, il sera effectu\u00e9 de la m\u00eame mani\u00e8re que le mode de paiement initial. <span>Veuillez noter que le traitement des remboursements peut prendre jusqu&#8217;\u00e0 7 jours ouvrables pour appara\u00eetre sur votre compte en raison des d\u00e9lais de traitement variables selon les fournisseurs de paiement.<\/span><\/p>\n<p>Les frais de retour seront d\u00e9duis de votre remboursement.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80c301e elementor-widget elementor-widget-heading\" data-id=\"80c301e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Modification<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24a9e27 elementor-widget elementor-widget-text-editor\" data-id=\"24a9e27\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span>Cette politique peut \u00eatre modifi\u00e9e de temps \u00e0 autre par nos soins, sans pr\u00e9avis.\u00a0<\/span><span>Tout achat effectu\u00e9 aupr\u00e8s de nous apr\u00e8s de telles modifications sera consid\u00e9r\u00e9 comme une confirmation de votre acceptation de ces modifications.\u00a0<\/span><span>Nous vous recommandons de v\u00e9rifier nos conditions g\u00e9n\u00e9rales en vigueur avant d&#8217;effectuer tout achat.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6133049 e-flex e-con-boxed e-con e-parent\" data-id=\"6133049\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54ab9f5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"54ab9f5\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f25267b e-flex e-con-boxed e-con e-parent\" data-id=\"f25267b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbfa8cd elementor-widget elementor-widget-heading\" data-id=\"fbfa8cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formulaire de retour<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bbd448 elementor-widget elementor-widget-text-editor\" data-id=\"0bbd448\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Si vous souhaitez faire un retour, veuillez remplir le formulaire ci-dessous en choisissant votre m\u00e9thode de remboursement. Vous recevrez par mail une \u00e9tiquette d&#8217;exp\u00e9dition pour retourner votre commande.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf47212 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"cf47212\" data-element_type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;50&quot;,&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"return form\" novalidate=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"10\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"cf47212\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Remboursements &#038; retours\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"10\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Pr\u00e9nom &amp; Nom\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_390d0ef elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_390d0ef]\" id=\"form-field-field_390d0ef\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Num\u00e9ro de commande\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_6f1a4a7 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_6f1a4a7]\" id=\"form-field-field_6f1a4a7\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"Avoir\">Avoir<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Remboursement (les frais de retour seront \u00e0 votre charge)\">Remboursement (les frais de retour seront \u00e0 votre charge)<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-50 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Introduction Cette politique de retour (Politique de retour) s&#8217;applique \u00e0 tous les achats effectu\u00e9s sur notre site Web. Cette politique de retour est incorpor\u00e9e par r\u00e9f\u00e9rence dans nos conditions g\u00e9n\u00e9rales\u00a0(Conditions) et tous les termes en majuscules non d\u00e9finis dans cette politique de retour sont d\u00e9finis dans les Conditions.\u00a0Vous acceptez de vous conformer \u00e0 toutes les [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/melosa.fr\/index.php\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/melosa.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/melosa.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/melosa.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/melosa.fr\/index.php\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":26,"href":"https:\/\/melosa.fr\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":672,"href":"https:\/\/melosa.fr\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions\/672"}],"wp:attachment":[{"href":"https:\/\/melosa.fr\/index.php\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}